11.11 customs inspection arrangements
If you received SMS from custom or courier for the declaration, please do not contact customs and courier by yourself. Please contact us for the required information. If the declaration information does not match, the parcel could be held or return by custom. We will not be responsible for any fines or taxes that may be generated by self-declaration. Regards to the tax issue, due to strict inspection by the Customs, Heavy taxes were generated by the Customs or parcels were returned to the sender directly. Courier mentioned that even if we paid with tax, the parcel will have chance to be returned by the customs. If your parcel is unfortunately taxed/returned, please contact us to process the refund as soon as possible.