Announcement
09 May
2022-05-09

Buddha's Birthday Holiday Notice
9 May is Buddha's Birthday public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

01 May
2022-05-01

Labour Day Holiday Notice
1 May is Labour Day public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

15 Apr
2022-04-15

Easter Holiday Notice
15-18 Apr is public holiday in Hong Kong for Easter Holiday, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused. Lastly, we wish you a Happy Easter !

05 Apr
2022-04-05

Ching Ming Festival Holiday Notice
5 Apr is public holiday in Hong Kong for Ching Ming Festival, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

15 Mar
2022-03-15

Delay Notice of Shipping To China
In response to the severe epidemic situation, the mainland customs have tightened controls on goods exported from Hong Kong. The transit time for the shipment could take up to more than 1 month. Due to various shipping charges, The price of the products has been adjusted. After the epidemic prevention and control measures are broaden, services will be resumed as soon as possible. We apologized for any inconvenience caused. Once order is confirmed , which means customer agrees order could be delayed due to Covid-19 issue, and We reserve our right not to accept or cancel an order for any reasons at our sole discretion. We will not arrange refund due to logistics issue.

03 Mar
2022-03-03

Delay Notice of Shipping To China
Due to the severe epidemic in Hong Kong recently, the mainland has tightened controls on goods exported from Hong Kong. Orders from the end of January will temporarily stop being shipped by land and will be shipped by air instead. For some products that cannot be shipped, we will arrange for cancellation and refunds. The transit time of all shipments will not be guaranteed. We apologize for the inconvenience.

31 Jan
2022-01-31

Extended shipping time during Lunar New Year
1 Feb – 3 Feb is Lunar New Year Public Holiday in Hong Kong, and as such any orders placed on or after 31 Jan 2022 08:00AM (HKT) will only be processed on 4 Feb 2022, for Australia, dispatch date in on 7 Feb 2022, Please be reminded that shipping address cannot be changed after order confirmed. And customer service will be unavailable throughout the holiday period. As customs clearance and delivery are suspended due to Lunar New Year Holiday, delivery of orders placed is subject to delay. Sorry for any inconvenience caused. Lastly, we wish you a Happy Lunar New Year!

20 Jan
2022-01-20

Delay Notice of Shipping to China
Since Lunar New Year Holiday is coming, China shipping will be suspended from 19 Jan 2021 to 8 Feb 2022. The last dispatch date is on 18 Jan 2021 08:00AM (HKT), Orders placed after this period will be dispatched on 7 Feb 2022. We do apologize for this inconvenience and we appreciate your understanding.

24 Dec
2021-12-24

Christmas Holiday Notice
27 Dec is public holiday in Hong Kong for Christmas, and as such customer service will be unavailable. Sorry for any inconvenience caused. Lastly, we wish you a Merry Christmas!

13 Dec
2021-12-13

2021 Stocktake Notice
Please note that our warehouse will be closed for year-end stocktaking soon. Shipping will be suspended from 24 Dec 2021 to 3 Jan 2022. The last dispatch date is on 24 Dec 2021 08:00AM (HKT), Orders placed after this period will be dispatched on 4 Jan 2022. We do apologize for this inconvenience and we appreciate your understanding.

04 Nov
2021-11-04

Parcel Delay Notice to Mainland China
Due to the impact of the COVID-19 pandemic , the Chinese Government implemented new mainland traffic control. Therefore, the last mile services of SF Express have been suspended in these cities from Nov 1, 2021. For parcel delivery to these countries will be suspense. Please refer to following website for more details. https://htm.sf-express.com/hk/tc/news/detail/Special-Service-Arrangement-of-Delivery-Services-to-Mainland-China/ Sorry for any inconvenience caused.

02 Nov
2021-11-02

Parcel Logistic Update to Mainland China
Please note due to the epidemic, it is temporarily unable to ship to the following areas until further notice. We apologize for the inconvenience. The entire territory of Xinjiang; Gansu: Lanzhou, Tianshui, Jiayuguan, and Zhangye; Ningxia: Yinchuan, Wuzhong, Qingtongxia; Guizhou: Zunyi; Hebei: Xingtai; Heilongjiang: Heihe. Our website will accept orders as usual, and will arrange to send them out as soon as possible when the logistics is normal again. If you have any enquiries about the order, please send an email to enquiry@cosme-de.com and we will follow up for you as soon as possible. thanks!

14 Oct
2021-10-14

Chung Yeung Festival Holiday Notice
Please note Chung Yeung Festival 14 Oct 2021 is public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed in the holiday will be processed on the next working day. Sorry for any inconvenience caused.

21 Sep
2021-09-21

The day following the Chinese Mid-Autumn Festival Holiday Notice
The day following the Chinese Mid-Autumn Festival Sept 22, 2021 is public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed in the holiday will be processed on the next working day. Sorry for any inconvenience caused.

02 Sep
2021-09-02

Delay Notice of Parcel to China
Due to the strict inspection of all imported parcel by the mainland customs, lots of shipments have been stranded at the customs, starting from September 1st, we will accept orders as usual, but we will not dispatch the parcel yet. The delivery time could take up to 25-30 working days. We apologize for the inconvenience caused.

26 Aug
2021-08-26

寄往内地邮件延誤通知
由于广州海关人员进行了大调整及同时更新整个海关系统。香港ETK,澳门ETK。及香港邮政,只要订单是经广州关埸.都直接受到清关影响。所以所有8月20日前的未清关放行订单会受到严重影响,要待新关员安排交接更新及海关系统完成才会开始处理订单清关。这段时间物流会有所停滞,对于突发事件,我们感到十分抱歉。现时我们需要等到广州交通局进口邮件清理情况,如果有新的消息会再做进一步通知 。不便之处,敬请原谅。

10 Aug
2021-08-10

Delay Notice of Parcel to China
Mainland China custom launched restrictions measures recently to combat the recent COVID-19 outbreak. Please note all parcel shipping to China will be delayed. Orders starting from August 6th will be arranged as usual, but customs clearance cannot be performed. It is estimated that it will take more than 5-10 working days to resume to normal. Therefore the tracking status of the order might not be updated for a while. We sorry for any inconvenience caused.

04 Aug
2021-08-04

Parcel to China Delay Notice
Mainland China custom launched restrictions measures recently to combat the recent COVID-19 outbreak. Please note all parcel shipping to China will be delayed. We sorry for any inconvenience caused.

15 Jul
2021-07-15

好消息!
我们由今天开始又可以为大家继续提供包税服务! 前提是客人在收到海关或邮政短讯需要进行申报时,请通过邮箱先联系我们 enquiry@cosme-de.com ,客人不可以自行申报。如果是在自行申报后产生罚款,产生的额外罚金/税金将由客人自行承担。多谢合作。

05 Jul
2021-07-05

中国内地派送事宜
接到邮政最新通知:因疫情影响,暂扣广州荔湾区及新疆的部份邮件。现因北京100年庆党活动,新增河北,上海、浙江嘉兴、江西吉安、贵州遵义、陕西延安,内蒙古、辽宁、吉林、黑龙江10个路向的暂扣,下周一(7月15日)开始恢复包裹派送.,望知悉。

29 Jun
2021-06-29

Hong Kong Special Administrative Region Establishment Day Holiday Notice
Hong Kong Special Administrative Region Establishment Day-Jul 1, 2021 is public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed in the holiday will be processed on the next working day. Sorry for any inconvenience caused.

09 Jun
2021-06-09

Dragon Boat Festival Holiday Notice
14 June is Dragon Boat Festival public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

24 May
2021-05-24

邮政最新通知: 海关严查安排
由于海关查验扣车频繁,导致包裹被中国海关严查,清关及运货时间都将会有所延误,如有任何疑问,可发电邮向我司查询,不便之处,敬请原谅。

18 May
2021-05-18

Birthday of Buddha Notice
19 May 2021 is public holiday in Hong Kong for Birthday of Buddha and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

29 Mar
2021-03-29

Easter and Ching Ming Holiday Notice
2-6 Apr is public holiday in Hong Kong for Easter and Ching Ming Holiday, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused. Lastly, we wish you a Happy Easter !

08 Feb
2021-02-08

Extended shipping time during Lunar New Year
Feb 12 – Feb 15 is Lunar New Year Public Holiday in Hong Kong, and as such any orders placed on or after Feb 10, 2021 will only be processed on Feb 17, 2021. Please be reminded that shipping address cannot be changed after order confirmed. And customer service will be unavailable throughout the holiday period. As customs clearance and delivery are suspended due to Lunar New Year Holiday, delivery of orders placed is subject to delay. Sorry for any inconvenience caused. Lastly, we wish you a Happy Lunar New Year!

26 Jan
2021-01-26

邮政最新通知
因疫情原因,北京顺义区,黑龙江,河北,新疆,贵州,暂停邮车发运,直至另行通知,不便之处, 敬请原谅。

24 Dec
2020-12-24

2020 Post Office Stop Service & Stock take Notice
Please note that post office service will be closed start from 25 Dec 2020 and our warehouse will be closed for year end stocktaking from today. Orders from now on will be dispatched on 5 January 2021. We do apologize for this inconvenience and we appreciate your understanding.

30 Dec
2019-12-30

2019 Stocktake Notice
Please note that our warehouse will be closed for year end stocktaking from today.Orders from now on will be dispatched on 2 January 2020. We do apologise for this inconvenience and we appreciate your understanding.

24 Dec
2019-12-24

Christmas Holiday Notice
25-26 Dec is public holiday in Hong Kong for Christmas, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused. Lastly, we wish you a Merry Christmas!

31 Oct
2019-10-31

11.11 Delivery time arrangements
Please noted that 11.11 is coming soon and we expected that there will be a large number of shipments. We are still committed to ship out within 48 hours. However, please be informed that Customs Clearance process still be critical during November, the delivery time may need around 1-2 months. We apologize for any inconvenience.

31 Oct
2019-10-31

11.11 customs inspection arrangements
If you received SMS from custom or courier for the declaration, please do not contact customs and courier by yourself. Please contact us for the required information. If the declaration information does not match, the parcel could be held or return by custom. We will not be responsible for any fines or taxes that may be generated by self-declaration. Regards to the tax issue, due to strict inspection by the Customs, Heavy taxes were generated by the Customs or parcels were returned to the sender directly. Courier mentioned that even if we paid with tax, the parcel will have chance to be returned by the customs. If your parcel is unfortunately taxed/returned, please contact us to process the refund as soon as possible.

27 Sep
2019-09-27

National Day Holiday Notice
The National Day -Oct 1, 2019 is public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed in the holiday will be processed on the next working day. Sorry for any inconvenience caused.

06 Jun
2019-06-06

Dragon Boat Festival Holiday Notice
7 June is Dragon Boat Festival public holiday in Hong Kong, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

18 Apr
2019-04-18

Easter Holiday Notice
19 Apr - 22 Apr is public holiday in Hong Kong for Easter, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused. Lastly, we wish you a Happy Easter!

04 Apr
2019-04-04

Ching Ming Festival Holiday Notice
5 Apr is public holiday in Hong Kong for Ching Ming Festival, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

17 Dec
2018-12-17

Suspension of order dispatching for inventory taking
Owing to our company's year-end inventory taking, all orders received from 27 December 2018 to 1 January 2019 will start processing on 2 January 2019. Sorry for any inconvenience caused. We wish you a Happy New Year!

04 Dec
2018-12-04

The Latest Christmas Airmail Cut-off Date
To make sure you receive your gifts on time for Christmas, please refer to the latest Christmas Airmail date: Registered Airmail: Dec 3, 2018 Expedited Shipping; Dec 18, 2018 We wish you a Merry Christmas!

01 Nov
2018-11-01

Delivery arrangement during China International Import Expo
Due to the China international Import Expo, from Nov 1, 2018 to Nov 11,2018, the delivery to Shanghai or forwarding through Shanghai will be delayed. Delivery will only be resumed after end of the Expo and custom clearance process is back to normal. Sorry for any inconvenience caused.

16 Oct
2018-10-16

Double Ninth Festival Holiday Notice
17 Oct, 2018 is public holiday in Hong Kong for Double Ninth Festival, and as such customer service will be unavailable. Any orders placed during that period will be processed on the next working day. Sorry for any inconvenience caused.

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