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Terms and Conditions > Ordering >
Pre-Order
A Pre-Order occurs when you wish to order an item that is not in stock but is still available for purchase. Pre-ordering is accepted for the following situations:
  • New items on order but not yet arrived our warehouse
  • Hot items currently out of stock
  • Special items to be stocked only after receiving member's order
For items with limited qualities, pre-ordering reserves your status within the limited edition produced. Once that limited batch is sold out, we will not accept any new orders. So, in order to avoid disappointment, place your Pre-Order NOW!



How to place a Pre-Order?
Placing your Pre-Order is simple, just browse our category to find your favourite items, if you notice any item flagged with a blue Pre-Order icon, it indicates that the item is currently not in stock but is still available for purchase. Simply click on the "Add to cart" button then "Checkout", for the steps to follow, please see "Placing an order" for details.

Or you can click on the "Pre-Order" page in the upper right hand side of the screen, where you will see all of the items available for Pre-Order.

Please DO NOT ADD OTHER REGULAR ITEMS TO YOUR SHOPPING CART WHILE PLACING YOUR PRE-ORDER AS WE DO NOT DO SPLIT SHIPMENTS. If you want to order other regular items (not pre-order items), please place a separate order instead.



Do I need to pay in advance for the Pre-Order?
In order to reserve your item, you must pay for your Pre-Order item in advance. If we are unable to fulfill your Pre-Order after 2 months from the order date due to products being discontinued or similar issues, you will be given a full refund without any charges.

However, if you wish to cancel your Pre-Order after placing it, a 5% processing fee of the total order amount will be charged and deducted, the remaining amount will be refunded to the original payment account.



Why are there different Ship Dates?
There are different expected ship dates for different items, they may not be definite as it may take longer or shorter for us to receive items from our suppliers. Once the item is delivered to us, we will ship it to you immediately, unless your Pre-Order contains several items, then it will be put on hold until all of them are stocked. We will ship all your pre-order items in one package.

This date is subject to change. Please feel free to check on the status of your order for any updates whenever you like from login to My Account > Order History > by Order.

If your Pre-Order contains several pre-order items, it will be put on hold until all items are stocked. All the pre-order items will be shipped in one package.



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2018.09.24Mid-Autumn Festival Holiday Notice
2018.09.07Suspension of Delivery to Hokkaido
2018.09.05Postal Services to Japan subject to delay
2018.06.28The day following Hong Kong Special Administrative Region Establishment Day Holiday Notice
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