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Terms and Conditions > Shopping > Safe Shopping Guarantee
Safe Shopping Guarantee
In order to make your shopping enjoyable and secure, we guarantee that every transaction you make with COSME-DE.COM is 100% safe.
  • We use industry-standard encryption technology - Secure Sockets Layer (SSL) to protect your personal information.

  • As an added measure of protection, COSME-DE.COM does not store any credit card information on our web server. As a consequence, regular COSME-DE.COM customers are inconvenienced by the need to re-enter payment information each time they make a purchase. But we think that the extra security offered to our customers makes up for this small inconvenience. This is not a standard practice on the internet, but this is another reason why people prefer shopping with us.

  • 30-day money back guarantee: At COSME-DE.COM, we aim at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. If, for any reasons, should you ever purchase any of our products that is not pleasing to you, you may return any of our products, for a full 100% money-back guarantee.

    You may return the products within 30 days of your purchase (counting from the dispatch date on the order dispatch notification email). Please contact COSME-DE.COM for the return procedures. We respectfully request that you include the delivery note with the return for our record.

    Please note that the refund will only be credited to the account used for the original purchase, and we will not bear the cost of the return shipping.

  • If you experience fraudulent use of your credit card as a result of using it to make a purchase through COSME-DE.COM on the Internet, you must notify your credit card provider in accordance with its reporting rules and procedures.

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2018.09.07Suspension of Delivery to Hokkaido
2018.09.05Postal Services to Japan subject to delay
2018.06.28The day following Hong Kong Special Administrative Region Establishment Day Holiday Notice
2018.03.27Easter and Ching Ming Festival Holiday Notice
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